TERMS AND CONDITIONS
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You cannot proceed through checkout without first agreeing to our T&Cs; this is to ensure you're fully aware of our company policies.
RETURNS
We understand how difficult it can be to shop online, especially for bikinis, and we take extra care to ensure we represent our products as accurately as possible to avoid disappointment.
In the instance that you're not happy with your purchase, MOTU swim offers returns for STORE CREDIT ONLY as long as the below criteria is met:
- Returned within 30 days of receipt of your shipment
- Products are in original condition, with all tags in place, and in original packaging
- Items are unworn and unwashed
- Sanitary sticker (for bottoms) still in place
- Items were not purchased on sale
In the unfortunate occasion that you do need to return an item, please contact us at hello@motuswim.com
Please note that return postage is at the cost of the customer unless items received were faulty. Original postal costs are non-refundable.
In the unlikely event that items are faulty, please contact us as soon as possible and we will assist you. While we take care in representing our products as accurately as possible, please take into consideration that colours may appear differently on your screen depending on your resolution.
SIZING
Size chart acts as a guide only. If you are still uncertain please contact us and we will attempt to assist you in a personalised recommendation. Unfortunately, we cannot make any guarantees regarding sizing.
SHIPPING
Please note shipping times are approximates only and we cannot be held responsible for any unexpected delays once items have been shipped. All shipping costs are the responsibility of the customer and are non-refundable.
All orders will be supplied with tracking ID's. Please note we also cannot be held accountable for items which have been marked as delivered to the correct address.
TAXES & DUTIES
All applicable taxes, custom fees, and duties are the responsibility of the customer and differ between countries. We do not charge any duties or taxes on international orders. GST is included in all Australian orders.
We are prohibited by law from marking an order as a ‘gift', even if the order is placed with the intention of sending to a gift recipient. For further information, we recommend contacting your local customs office.
PRE ORDERS
Items which are on pre-order will have an estimated time frame for delivery stated on the product page. Due to the pre-sale nature of such transactions, you should expect a potential delay between the purchase of the product and its actual delivery. Delivery times are only estimates and are subject to change without notice. Our customer care team will be in touch should there be any unexpected delays with your order. Standard return policies apply to all pre-orders. Please make yourself fully aware of these conditions prior to placing a pre-order with us.
If you have purchased an item currently available as well as an item for pre-order, we will automatically combine your purchase and distribute your order once the pre-ordered style is available. If you would like to receive your other item sooner, please contact us so we can invoice you for additional postage and get your item to you ASAP.
PRIVACY
We hold your privacy as a top priority and therefore will not share your information with any third parties. Your information is stored behind a 'firewall' to prevent breaches of privacy. Credit card details are processed via a secure browser, we do not store your credit card details.
We reserve the right to cancel any orders without notice, in which a full refund will be issued.
